• We will ask you all the details of the incident(s) including the dates, as there are time limits associated with some courses of action.
•If your case involves a complaint against the police, we may advise you to make a complaint to the professional standards department of the police force concerned, or in some cases we will do this for you.
• In some cases we will also issue a letter before action/letter of claim, which is the first step in a civil claim for compensation.
• Complaints against the prison service usually start with a letter before action/letter of claim.
• We will discuss your eligibility for Legal Help, which is a small amount of funding to support initial enquiries.
• We will let you know what information you need to give us to support your Legal Help application.
• We will allow the police a certain length of time in order for them to investigate your complaint and respond.
• Whilst we await their response we may be able to gather further evidence and speak to witnesses, or request police recordings.
• Once we have received a response to the complaint, we will consider the strength of your case. If you have a strong case, and if you are eligible, we will at this point apply for full Legal Aid funding on your behalf.
• You may have an opportunity to appeal to the Independent Police Complaints Commission or to the individual force concerned.
• If Legal Aid is granted, and if it is necessary, we will issue proceedings at court.
• We may be able to negotiate a settlement instead, which you will be able to consider. We will give you advice on this, and also on the consequences of your decision.
• Should your case go to court, we will then prepare your case which will involve gathering further evidence, for example expert medical reports.
• We will be there to advise you all the way to court and afterwards, to get the best possible result for you.